定制服务 | 上下班不再愁！同安公交打造“一站式”服务
近日(ri)，同安公交7条海(hai)辰定(ding)(ding)制线路顺(shun)利(li)开启，公司(si)领导、业(ye)务(wu)信息部(bu)、各(ge)车队(dui)、海(hai)辰工作人员均(jun)到场(chang)维持上(shang)车秩序，确保了定(ding)(ding)制通勤线路安全、有序地运行。目前，海(hai)辰定(ding)(ding)制线路日(ri)均(jun)载(zai)客(ke)量2934人，日(ri)均(jun)用车76台次，服(fu)务(wu)遍(bian)及同安、集美、翔(xiang)安、海(hai)沧、湖里(li)、思明等(deng)6个(ge)行政区(qu)。
厦(sha)门(men)同(tong)(tong)(tong)翔(xiang)高新(xin)(xin)(xin)城(cheng)位(wei)于厦(sha)门(men)市同(tong)(tong)(tong)安(an)(an)区(qu)(qu)(qu)(qu)和翔(xiang)安(an)(an)区(qu)(qu)(qu)(qu)，是厦(sha)门(men)国(guo)家(jia)火炬高新(xin)(xin)(xin)区(qu)(qu)(qu)(qu)“一(yi)区(qu)(qu)(qu)(qu)多(duo)园(yuan)”重(zhong)要组成部(bu)分，定(ding)(ding)位(wei)为新(xin)(xin)(xin)一(yi)代(dai)信息技(ji)术、新(xin)(xin)(xin)材料、新(xin)(xin)(xin)能(neng)源、高端装(zhuang)备制(zhi)造产业(ye)，是厦(sha)门(men)发展战略性新(xin)(xin)(xin)兴产业(ye)的(de)新(xin)(xin)(xin)载(zai)体(ti)和承建(jian)省市重(zhong)点(dian)(dian)项目的(de)新(xin)(xin)(xin)空间，将(jiang)打造一(yi)座高新(xin)(xin)(xin)技(ji)术产业(ye)集聚、现代(dai)城(cheng)市要素齐全(quan)的(de)宜居(ju)、宜业(ye)、宜游的(de)高新(xin)(xin)(xin)产业(ye)新(xin)(xin)(xin)城(cheng)。2023年(nian)，公(gong)(gong)交(jiao)(jiao)集团(tuan)先后开通了(le)5条点(dian)(dian)对(dui)点(dian)(dian)定(ding)(ding)制(zhi)线路(lu)，重(zhong)在接(jie)驳BRT、地铁；12条厦(sha)门(men)六(liu)中定(ding)(ding)制(zhi)通勤线路(lu)，解(jie)决周末师生回家(jia)返校的(de)问题。2024年(nian)3月15日，又开通了(le)627路(lu)、637路(lu)两条园(yuan)区(qu)(qu)(qu)(qu)微(wei)循环，极(ji)大地缓(huan)解(jie)园(yuan)区(qu)(qu)(qu)(qu)内员工、学生的(de)出(chu)行难题。可对(dui)于园(yuan)区(qu)(qu)(qu)(qu)内一(yi)些(xie)大企(qi)(qi)业(ye)、重(zhong)点(dian)(dian)企(qi)(qi)业(ye)来(lai)说，常(chang)规公(gong)(gong)交(jiao)(jiao)线路(lu)的(de)开通仍无法满足(zu)其(qi)(qi)(qi)员工上(shang)下(xia)班(ban)(ban)(ban)出(chu)行需求，为此，同(tong)(tong)(tong)安(an)(an)公(gong)(gong)交(jiao)(jiao)公(gong)(gong)司主动作为，在同(tong)(tong)(tong)翔(xiang)高新(xin)(xin)(xin)城(cheng)指挥部(bu)的(de)牵(qian)头下(xia)，走访(fang)园(yuan)区(qu)(qu)(qu)(qu)内企(qi)(qi)业(ye)，调查了(le)解(jie)企(qi)(qi)业(ye)员工出(chu)行需求。其(qi)(qi)(qi)中，厦(sha)门(men)海(hai)(hai)辰储能(neng)科技(ji)股(gu)份有限公(gong)(gong)司作为第一(yi)批(pi)第二(er)大的(de)入(ru)驻园(yuan)区(qu)(qu)(qu)(qu)企(qi)(qi)业(ye)，员工多(duo)达(da)8000人(ren)，其(qi)(qi)(qi)员工居(ju)住(zhu)地遍(bian)布六(liu)个行政区(qu)(qu)(qu)(qu)，有3000人(ren)上(shang)下(xia)班(ban)(ban)(ban)乘坐班(ban)(ban)(ban)车(che)的(de)意愿强烈。得(de)知此信息后，同(tong)(tong)(tong)安(an)(an)公(gong)(gong)交(jiao)(jiao)公(gong)(gong)司积极(ji)对(dui)接(jie)海(hai)(hai)辰公(gong)(gong)司。经过四个多(duo)月的(de)洽谈、沟通、对(dui)比(bi)，同(tong)(tong)(tong)安(an)(an)公(gong)(gong)交(jiao)(jiao)以(yi)服务(wu)理念、服务(wu)品(pin)质获得(de)了(le)海(hai)(hai)辰公(gong)(gong)司的(de)认可，将(jiang)其(qi)(qi)(qi)员工上(shang)下(xia)班(ban)(ban)(ban)通勤的(de)任务(wu)交(jiao)(jiao)由同(tong)(tong)(tong)安(an)(an)公(gong)(gong)交(jiao)(jiao)来(lai)承接(jie)。
承接海辰(chen)定制通勤(qin)任务(wu)后，为做好其细致的(de)服务(wu)要(yao)求，同安公(gong)交(jiao)公(gong)司领(ling)导多次召(zhao)开协调(diao)会，将任务(wu)进行分(fen)(fen)解，由所属(shu)四个车(che)队(dui)分(fen)(fen)工(gong)协作，灵活调(diao)度(du)(du)(du)，在满足(zu)广大(da)(da)市(shi)民乘客公(gong)共交(jiao)通出行的(de)基(ji)础(chu)上，确保定制服务(wu)不(bu)缩水、不(bu)减分(fen)(fen)，常(chang)态化完成这项重(zhong)(zhong)大(da)(da)任务(wu)。四个车(che)队(dui)管理人(ren)员(yuan)以高度(du)(du)(du)重(zhong)(zhong)视、高度(du)(du)(du)负责的(de)态度(du)(du)(du)安排运力，制定应(ying)急方(fang)案，带(dai)队(dui)熟悉线(xian)路，为海辰(chen)定制线(xian)路顺利(li)开启奠定了(le)基(ji)础(chu)。
一(yi)个(ge)多星期来，7条海辰定制公(gong)交线(xian)路平稳、有序(xu)进(jin)行。海辰公(gong)司(si)员工(gong)表示(shi)，定制通(tong)勤服务缩(suo)短(duan)了上下班路。后续，同安(an)公(gong)交将持续贯彻落实集(ji)团公(gong)司(si)多元化(hua)公(gong)交服务理念，发挥国(guo)企优(you)势和担当精(jing)神，让(rang)更(geng)多企业、市民享受到更(geng)加(jia)优(you)质的公(gong)共(gong)出行服务。